DELIVERY

• Delivery Instructions
• Suppliers will review your order and dispatch according to their shipping days. Supplier shipping information can be found on the Supplier and Carton pages. You will be emailed a notification of dispatch as well as Order tracking details.
• Shipping will be approximately 2-4 days after the date of dispatch. This estimate excludes weekends and public holidays. Whilst every effort is made to work within these estimated delivery periods, GoodFoodWarehouse.com.au will not be liable for a delay in delivery. If you would like to know your estimated transit time go to www.startrack.com.au.
• Orders will be delivered to the shipping address provided. All orders will be allocated the delivery instructions set at the Shopping Cart. If the goods are re-delivered because of incorrect delivery instructions, the re-delivery fee charged by the courier company will be passed onto the customer. GoodFoodWarehouse.com.au shall not be held liable for goods delivered under these circumstances.
• In the unlikely event that the Order is returned to sender, the Order will not be re-dispatched until re-dispatch freight has been paid by the customer. In this instance, GoodFoodWarehouse.com.au reserves the right to hold the Order until such times as the re-dispatch freight has been paid. If the customer does not wish to pay for re-dispatch freight of the Order and wishes to cancel the Order, GoodFoodWarehouse.com.au shall refund the cost of the Order less the cost of the original freight and an administrative fee of $50-00. Should the total Order be less than the cost of the freight and administrative fee, then there will be no refund to the customer in this instance.
• In the event an Order is going to be delayed, a GoodfoodWarehouse.com.au a customer service person will contact you with a revised delivery timetable.

RETURNS

• Customer Obligations
• As part of our service we need to ensure your order is received to your satisfaction, therefore upon receipt of your Order, you acknowledge and agree to:
• (a) open and inspect all cartons that make up the Order and note immediately any observed damage to Good Food Warehouse
• (b) retain any damaged products and report the claim to Good Food Warehouse within 48 hours of the delivery
• (c) Please ensure you include the following;
        1. Photos of the carton and damaged product
        2. Describe how the carton was packed
        3. Advise the total number of product that cannot be sold
  For a quick resolution, please email information to; support@goodfoodwarehouse.com.au.
• Refunds
  • (a) GoodFoodWarehouse.com.au will only provide a credit or refund if the Order is damaged or the Order shipped is incorrect. Failure to notify GoodFoodWarehouse.com.au within 48 hours of delivery of the Order will be deemed by GoodFoodWarehouse.com.au as your acceptance of the Order and an exchange or refund will not be available.
  • (b) You are responsible for providing GoodFoodWarehouse.com.au with the correct delivery information. If your Order is returned to GoodFoodWarehouse.com.au as a result of incorrect delivery information or your failure to collect the Order (where it has not been delivered), you are responsible for any shipping charges for the return of the Order.
  • All credits issued by GoodFoodWarehouse.com.au will be available to use on your next Order. GoodFoodWarehouse.com.au will not authorise the use of a credit until the Order on which the credit has been issued has been returned to and received by GoodFoodWarehouse.com.au or its Suppliers.
• Credits
• All credits issued by GoodFoodWarehouse.com.au will be available to use on your next Order. GoodFoodWarehouse.com.au will not authorise the use of a credit until the Order on which the credit has been issued has been returned to and received by GoodFoodWarehouse.com.au or its Suppliers.