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Our Customer Guarantee

Customer confidence is very important to us, so we've created a 3 point guarantee.

1. Price Match Guarantee*

You find the same product & carton delivered cheaper we are happy to match the delivered price & some, all the time. Why? By driving a more direct supply chain for our Producers/Suppliers this should ensure we are always offering our Customers the best possible wholesale prices.

2. 100% Money Back Guarantee

Is our delivery guarantee and provides you with the ultimate protection. If your carton does not arrive, we’ll give you your money back or organise a new batch to be shipped. If your product is damaged, we have an Online Claim system in place to ensure Producers/Suppliers replace the stock to your satisfaction.

3. Customer Service Guarantee

We'll support you every step of the way, call us on 1300 637 620, chat live online, go to our knowledge base, check our FAQ or email us. Contact Us

This is our Promise to you

Jane and The Good Food Warehouse Team

*Terms and Conditions

- Valid for Wholesale Orders Only

- To be eligible for our Price Match Guarantee you must provide a valid price list/order/invoice from the competitor for the same delivered product

- Excludes competitor (including on-line) promotions, specials, deals, giveaways etc..

- Excludes competitor conditions e.g payment method discounts, product price less freight charges etc.

- Excludes WA and NT due to high freight costs (this may change in future)

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