Our Customer Guarantee
We pride ourselves in offering more choice for our customers and a service where everything is shipped direct from the supplier to you. Customer confidence is very important to us, so we’ve created a 3 point guarantee.
- Price Match
- 100% Money Back
- Customer Service
So what does this mean?
Price Match Guarantee*
You find the same product delivered cheaper we’ll match the delivered price. Why? By driving a more efficient marketing and delivery service for our suppliers this helps to keep the cost of wholesale prices down which means we can offer the best possible price (delivered).
100% Money Back Guarantee*
Is our delivery guarantee and provides you with the ultimate protection. If your carton does not arrive, we’ll give you your money back.
Customer Service Guarantee*
We’ll support you every step of the way, call us on 1300637620, chat live online, go to our knowledge base, check our FAQ, email us...
This is our promise to you.
Michael and Jane
*Terms and Conditions
- Valid for Wholesale Orders Only
- To be eligible for our ‘Price Match Guarantee’, you must provide a valid pricelist/order/invoice from the competitor for the same delivered product, with stock available in the quantity requested
- Excludes competitor (including on-line) promotions, specials, deals, giveaways etc..
- Excludes competitor conditions e.g payment method discounts, product price less freight charges etc.
- Excludes WA and NT due to high freight costs (this may change in future)
- Money Back Guarantee is given in the form of a coupon which can be used to re-purchase from any supplier